TERMS AND CONDITIONS
With this document, the customer also acquires pre-contractual information (in Article 1 of Legislative Decree 21/14 as well as in accordance with Articles 45 et seq. Of Legislative Decree 206/05).
Before making the payment, the customer accepts all the information required by law.
The information provided will then form an integral part of the contract, and in case of confirmation of the order they cannot be changed except with the express agreement of the parties.
PRICES AND SHIPPING
The prices of the products are inclusive of all taxes and duties. All prices are expressed in Euros. All products are packed with the necessary precautions to receive the best protection.
TERMS OF PAYMENT
The Customer can make the payment by:
Credit card and PayPal
TRANSPORT AND DELIVERY
All purchases will be delivered by express courier according to their working hours. We are not responsible for unforeseeable delays or those not attributable to it. After shipment, the customer will receive a confirmation email for tracking the shipment. The service includes 1 delivery attempt at the address indicated at the time of the order. A notice will be left after the switch. If the recipient is not traceable or is absent, exceeding the storage period allowed by the carrier, the goods will return to the warehouse. The seller is not responsible in case of failure to collect the parcel in storage, which cannot be a reason for complaint and / or refund. In the event that the customer wants the goods not delivered again due to storage and returned to the seller's warehouse, he can request a new delivery (by PEC and / or registered mailer Ar - m. Lauriola@pec.it - Garganomarket - Corso Umberto, 83 - 71018 Vico del Gargano (Fg) no later than 30 days from the return of the goods to the seller) upon payment of other shipping costs. It is understood that the seller will not be in any way responsible for delays in shipments if less than the 30-day deadline provided for by art. 61 paragraph of the Consumer Code.
RIGHT OF WITHDRAWAL - COMPLAINTS
The Customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except in the cases of exclusion provided for in the following points. To exercise this right, the Customer must send a communication no later than 14 days from the date of receipt of the products, and then return them in the manner described below. In case of exercise of the right of withdrawal, Garganomarket will reimburse the customer the full amount of the returned goods, excluding return costs, we will always have the right of Garganomarket to suspend the payment of the refund until the actual receipt of the goods and after checking their integrity. . The refund will be made using the same payment method used by the Customer, unless the latter has expressly requested a different method. In the event of a bank transfer, the Customer will be responsible for providing the bank details on which to obtain the refund (account holder, name and address of the Bank and IBAN).
The Garganomarket Customer Service will, once received the notice of withdrawal, open a file for the management of the return and communicate to the Customer the instructions on how to return the Products which must be sent to the seller's warehouses within 14 days of authorization . The refund will be made within 14 days following the return of the purchased goods, with the following clarifications:
The shipping costs for returning the goods are charged to the customer.
The shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer.
Garganomarket is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments; therefore no refund will be made if the returned goods do not return to the seller's warehouses.
In case of damage to the goods during transport, Garganomarket will notify the customer of the incident (within 5 working days of receiving the goods in their warehouses), to allow him to file a complaint against the courier he has chosen and obtain a refund of the value. of the asset (if insured). In this case, the product will be made available to the customer for its return simultaneously canceling the request for withdrawal.
The right of withdrawal is totally lost, for lack of the essential condition of integrity of the asset (packaging and / or its contents), in cases where Garganomarket ascertains:
The lack of the external packaging and / or wrapping containing the purchased product;
Damage to the product for reasons other than its transport;
In case of forfeiture of the right of withdrawal, Garganomarket will return the purchased good to the sender, charging the shipping costs to the sender.
If the customer wishes to exercise the right of withdrawal for goods not yet received due to delivery delays depending on the carrier, the refund will be made within 14 days from the moment the carrier is ready to return the delivery to the sender. In case of loss of the package, the 14-day deadline for refunding will run from the 30th day following the departure of the purchased goods.
For any complaint and / or report and / or request for information, you can contact Garganomarket - Corso Umberto, 83 - 71018 Vico del Gargano (Fg)